Privacy policy

1. About this policy

Allthestars Games Inc. ("we", "us", or "our") provides Cube Flow. This policy explains how information is handled when you play the game, make purchases, visit our website at allthestars.cc (including this policy page), or contact us. It covers the current Android release, version 23.4.4, with application identifier cc.allthestars.cubeflow.

Cube Flow has no advertising, account registration, login, or game-operated cloud-save service. We do not sell personal information or share it for targeted advertising.

2. Information stored on your device

The game saves information on your device so you can continue playing. This includes a randomly generated local profile identifier, session identifiers, level progress, attempts and results, saved game state, coins, boosters, rewards, event progress, and settings.

The game also stores local gameplay and diagnostic records, such as timestamps, game version, moves, outcomes, coin and booster activity, and purchase-related events. These records support game operation and troubleshooting. They do not require you to provide your name, email address, phone number, or date of birth.

The current Android release does not automatically send these gameplay records to Allthestars or to AppMetrica or another external gameplay-analytics service. If you choose to export a game or diagnostic file and send it to us, we receive the information included in that file and use it for the support request. Exported files can include identifiers and purchase records; share them only when you intend to do so.

Although Cube Flow does not offer its own cloud-save service, Android or your device provider may back up or transfer app data depending on your device and account settings. You can manage those backups through the relevant device or account controls.

3. In-app purchases

Google Play processes purchases of in-game items. The game receives purchase information, including product identifiers, purchase tokens, purchase status, and available order references, to deliver the items, complete pending transactions, and avoid granting a purchase repeatedly. Purchase and granted-item records are stored locally with the game data.

We may also access order information provided to developers by Google Play when handling a purchase, refund, accounting obligation, or support request. We do not receive your full payment-card number or Google Account password.

Google handles its payment and platform information under its own privacy terms:
https://policies.google.com/privacy

4. Media delivery and our website

Game audio and images are included in the app. If a media file cannot be obtained from the bundled content or local cache, the game has fallback loading paths that can request the file from Freepik/Magnific's content-delivery network at pikaso.cdnpk.net. When a request occurs, that provider receives connection information such as the IP address, requested file, request time, and technical request headers needed to deliver and secure the content. Downloaded files may be cached on your device.

When you visit allthestars.cc, including this privacy-policy page, the website host receives technical connection information, such as your IP address, the requested page, request time, and technical request headers, to serve and secure the website. We do not add advertising or visitor-analytics scripts, use tracking cookies, or use browser storage to track visitors on this website.

Information about the media provider's practices is available here:
https://www.magnific.com/legal/privacy

5. Contacting us

If you email support@allthestars.cc, we receive your email address and any information you include, such as your name, message, screenshots, order reference, or diagnostic file. We use this information to respond, resolve technical or purchase issues, and handle privacy requests. Our email or support provider processes the correspondence as part of delivering that service.

Please send only information needed for your request. Do not send passwords, full payment-card details, or unrelated personal information. We do not use support correspondence for unrelated marketing.

6. Purposes and disclosures

We process information to operate the game, deliver purchases, provide requested support, maintain security, prevent fraud, and meet legal obligations. Where applicable data-protection law requires a legal basis, these activities rely on providing the service you request, our legitimate interests in reliable and secure operations where those interests do not override your rights, or compliance with legal obligations. When consent is required for an activity, we obtain it before that activity begins.

Information may be processed by Google Play for purchases, by the media host when a file is requested, and by our email, support, or website-hosting providers to provide their services. We limit information we provide to what is needed for the relevant purpose. Providers acting on our behalf are required to protect it and use it for the agreed service. Google and other providers acting independently are responsible for their own platform processing under their privacy terms.

We may disclose information where required by law or reasonably necessary to respond to a valid legal request, investigate fraud, protect users, or establish or defend legal rights. We do not sell player data, disclose it to data brokers, or share it for targeted advertising.

7. Retention

Local game information remains on your device until you clear it, it is replaced during normal game operation, or the device removes it. Local event histories have storage limits and discard older records when those limits are reached. App removal and device-backup behavior depend on your device settings.

We retain ordinary support correspondence for no longer than 12 months after a request is resolved, and delete it sooner when it is no longer needed. Diagnostic files and screenshots you send are deleted within 90 days of receipt, or sooner when no longer needed. If a longer investigation requires retaining an attachment beyond that period, we will explain the reason and the necessary additional period to you.

Information needed for a legal obligation, purchase dispute, or fraud investigation may be retained separately for the period necessary for that purpose. We limit that information and remove it when the reason for retention ends. Records held independently by Google or another provider are subject to that provider's applicable retention practices. Copies in device backups must be managed through the relevant backup provider.

Website connection logs are retained only as long as reasonably necessary to deliver, maintain, and secure the website, subject to our hosting provider’s settings and any applicable legal requirements. Contact us for information about the current retention arrangements.

8. Deletion requests and your rights

To request access, correction, or deletion of information held by Allthestars, email support@allthestars.cc with the subject "Cube Flow privacy request". Include the email address used for any previous correspondence and, if relevant, an order reference or local profile identifier. Do not send more information than needed. We may request proportionate verification so that we do not disclose or delete another person's information.

We normally respond within 30 days and comply with any shorter applicable legal deadline. If a lawful extension is needed, we will explain it. Where we must retain limited information for a legal obligation or dispute, we will explain the reason and relevant retention period or criteria.

You can remove local game data through Android Settings: open Cube Flow's app information, choose Storage or Storage & cache, and select Clear storage or Clear data. Menu names vary by device. This can permanently erase progress, coins, items, and local purchase records. It does not refund purchases or delete records held by Google. Separately delete any exported files and backups you no longer want. We cannot remotely erase information that exists only on your device. There is no Cube Flow login account to delete.

Depending on the law that applies to you, you may also have rights to restrict or object to processing, receive a portable copy, withdraw consent where processing relies on consent, or complain to a data-protection authority. Contact us at the address above to exercise these rights. We do not discriminate against players for exercising privacy rights.

9. Children and families

Cube Flow is intended for players of different ages, including families. Children do not need to provide a name, email address, or other contact details to play. The current release has no advertising, social messaging, or external gameplay-analytics collection.

Parents and guardians should manage purchases through Google Play's parental controls and contact support on a child's behalf. A parent or guardian may ask us to review or delete personal information held about their child and to stop further collection where applicable. If we learn that personal information about a child was collected contrary to applicable law, we will promptly investigate and delete it or take the other steps required by law. Where verifiable parental consent is legally required, an ordinary in-game toggle is not a substitute for that consent.

10. Security and international processing

We use reasonable technical and organizational measures to protect information, including limiting access to support information to people who need it. Local game data relies on your device's application-storage protections. Payment processing is handled by Google Play. No storage or transmission method can be guaranteed completely secure.

Service providers may process information in countries other than where you live. For transfers under our responsibility, we use the safeguards required by applicable law, such as approved contractual protections or a legally recognized adequacy mechanism where applicable. You can ask us for information about relevant safeguards by contacting support@allthestars.cc.

11. Changes and contact

We will update this policy when the game's data practices change and revise the date above. Material changes will receive additional notice or consent where required. If external analytics or other data-collecting features are introduced in a later release, this policy and the app's store disclosures will be updated before those practices begin.

Allthestars Games Inc.
Email: support@allthestars.cc